Store Policy

Unconditional Guarantee

We want every customer to be completely satisfied with their purchase directly from tonnerdoll.com. If you would like to return an item, you may do so within 30-days of purchase for replacement, credit or refund of 100% of the total purchase price of the items including tax (shipping not included). Please see our return policy for details.

General Information

Please note that actual products may not be exactly as shown. We reserve the right to make improvements or slight alterations. We also reserve the right to limit quantities. Special offers and discounts cannot be applied towards previously purchased merchandise. Our products are of the highest quality and considered collectible and recommended for ages 14+. For more information, please call our Customer Service Center at: Customer Service: Domestic: 800-794-2107;
International: 845-339-9537 ext. 123 Monday - Friday 9am - 5pm or e-mail us at: info@wildeimagination.com.

Photographs - Please note that all photographs are copyrighted and the property of Tonner Doll Company, Inc. and are not to be used without written permission. Please note we do not give permission for use to re-sell items, such as for eBay.

Return Policy

Please include a copy of your invoice. The item must be in original condition with no signs of wear or damage in original packaging with all accessories to be eligible for return. Shipping and handling charges are non-refundable. Please allow a minimum of 7-9 business days for your return to be processed. As always, any item purchased from us that is defective will be repaired or replaced at no cost to the consumer (including shipping if we agree it’s defective) provided it is returned with sales receipt within 30 days of purchase. Please note that we retain limited quantities of replacement items for up to two years from the date a product is received in our warehouse. We will not be able to replace items greater than two years after that time. We do not accept returns C.O.D. Please call our Customer Service center at: 866-909-4533 (International calls: 845-339-2888) for a Return Authorization # prior to returning the product.

All returns should be sent to:

Tonner Doll Company, Inc.
c/o East Coast Warehouse & Fulfillment
252 Welsh Pool Rd
Exton, PA 19341

Important notice: We ship all items purchased through www.tonnerdoll.com via UPS for all purchases sent to the 48 contiguous US states. UPS does not deliver to post office boxes and imposes a penalty fee for shipments that need to be redirected. There is a notice on the shipping choice page of our checkout advising that post office boxes are not an option for UPS choices. If a customer chooses UPS as their shipping option and causes the system to send to a PO box, a fee of $15.00 will be charged to the customer. Paypal shipping information overrides the shipping information in our system, please be certain to include a physical address in your Paypal information if using Paypal for payment on www.tonnerdoll.com

Doll Hospital (Tonner, Wilde, Effanbee)

Please call Customer Service 800-794-2107

Ordering Information

When you shop with Tonner Doll Company, you pick the method that works best for you!

Phone - Order by phone by calling: Tonner Doll Company Monday – Friday, 8:30 a.m. to 5:00 p.m. ET

Online - Place your order on-line 24 hrs/day, 7 days/week. It's safe and secure.

Payment

We accept MasterCard, Visa, Discover, American Express and PayPal. You must be at least 18 years old to order.

 

Sales Tax

Please note that State Sales Tax will be charged if you live in, or are shipping to the following States:

New Jersey
Pennsylvania
New York

Sales tax is automatically calculated and added to your order at checkout.

Shipping

 

Domestic USA Shipping and Handling Rates

Please allow two business days for your order to be processed. We ship most packages via UPS ground so you are assured of fast, reliable service. Shipping rates are based on package weight and UPS real-time rates, plus a small handling fee. The shopping cart will automatically calculate the correct shipping and handling fee at checkout. Depending upon your location, you should receive your purchase within 3 to 7 business days. For rush or overnight shipping, please call our customer service center at: Customer Service: Domestic: 800-794-2107;
International: 845-339-9537 ext. 123 Monday - Friday 9am - 5pm, or e-mail us at: info@wildeimagination.com.

International Shipping and Handling Rates

Order Delivery is now available to most international locations outside of the United States. International shipments will be delivered using the U.S. Postal Service's International Priority Mail service. The shopping cart will automatically calculate the correct USPS International Priority Mail shipping and handling charge for you, based on your order weight and the destination country for your shipment. Please note that any additional customs or duty fees encountered are the responsibility of the customer. If you have specific questions about International shipping rates, please call our customer service center at: Customer Service: Domestic: 800-794-2107;
International: 845-339-9537 ext. 123 Monday - Friday 9am - 5pm, or e-mail us at: info@wildeimagination.com.

Questions

If you have any other questions or concerns, you can e-mail us at: info@wildeimagination.com, phone us at: Customer Service: Domestic: 800-794-2107;
International: 845-339-9537 ext. 123 Monday - Friday 9am - 5pm, or write us at:

Tonner Doll Company Inc.
c/o Customer Service
P.O. Box 4410
Kingston, NY 12402