How is an original figure made?
From sculpting the character to creating the clothes and accessories, a multi-talented team of artisans participate in every step to make each TONNER® Doll and Character Figure™. In order to answer this question...it would be best to show you! Please visit our blog as well as our YouTube channel to reveal the process by which TONNER® dolls and character figures™ come to life!
What is Tonner's Unconditional Guarantee?
We want every customer to be completely satisfied with their purchase directly from www.tonnerdoll.com or our retail store. If you would like to return an item, you may do so within 30 days of purchase for replacement, credit or refund of 100% of the total purchase price of the items including tax. Please include a copy of your invoice. The item must be in original condition with no signs of wear or damage in original packaging with all accessories to be eligible for return. Shipping and handling charges are non-refundable and we do not accept returns COD. Please allow a minimum of 7-9 business days for your return to be processed. As always, any item purchased from us that is defective will be repaired or replaced at no cost to the consumer (including shipping if we agree it’s defective) provided it is returned with sales receipt within 30 days of purchase. Please note that we retain limited quantities of replacement items for up to two years from the year of a product’s release. We will not be able to replace items later than the second year after the year of an item’s release. Please call our Customer Service center at 1-800-794-2107 (International calls: 845-339-9537) for a Return Authorization # prior to returning the product.
All returns should be sent to:
Tonner Doll Company, Inc.
Attn: Return Dept.
252 Welsh Pool Road
Exton, PA 19341
Important notice: We ship all items purchased through www.tonnerdoll.com via UPS for all purchases sent to the 48 contiguous US states. UPS does not deliver to post office boxes and imposes a penalty fee for shipments that need to be redirected. There is a notice on the shipping choice page of our checkout advising that post office boxes are not an option for UPS choices. If a customer chooses UPS as their shipping option and causes the system to send to a PO box, or if an address is incorrect and UPS charges a penalty for redirecting the package, a fee of $15.00 will be charged to the customer. Paypal shipping information overrides the shipping information in our system, please be certain to include a physical address in your Paypal information if using Paypal for payment on www.tonnerdoll.com.
How can I order TONNER® products?
When you shop with Tonner, you pick the method that works best for you.
Phone – Order by phone by calling 1-800-794-2107, Monday – Friday, 8:30 am to 5:00 pm EST.
Fax – Fax your completed order to us at 1-845-339-1259.
Mail – Mail your completed order to us at:
PO Box 4410
Kingston, NY 12402
Attn: Customer Service
Or place your order on-line 24 hrs/day, 7 days/week on this website.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover and PayPal. You must be at least 18 years old to order. Personal checks and money orders should be made out to Tonner® Company Store. Please allow 10 days for personal checks to be processed. Please do not send cash.
Who should I contact if I have questions?
Please visit our Contact page for more information.
What are the shipping options?
Please allow two business days for your order to be processed. We ship most packages via UPS ground so you are assured of fast, reliable service. Depending upon your location, you should receive your purchase within 3 to 7 business days. Two-day UPS service is available for an additional charge. For rush or overnight shipping, please contact our Customer Service department via our Contact page. A small handling charge will be added to UPS Ground, UPS 2nd Day Air and some USPS shipments. Standard Shipping Rates: For shipping cost accuracy TonnerDoll.com is now using UPS Real-Time Shipping Rates.
What is your policy regarding international orders, shipping and handling rates?
Please note that some licensed product have limited distribution. We ship all international orders via USPS Priority Mail. International shipping charges are based on the value of items in your cart and the destination for your shipment. Please note that any additional customs or duty fees encountered are the responsibility of the customer.
Is there sales tax charged on TONNER® products?
Please note that State Sales Tax will be charged if you live in, or are shipping to the following states: